Furniture Store Frequently Asked Questions (FAQs)
Made to Measure orders will be delivered within 4-6 weeks. If your order contains products other than made to measure they may be posted separately between 4 to 6 days depending on the product ordered. You will be notified of the estimated delivery time when ordering the product.
We deliver to the United Kingdom and Northern Ireland, Isle of White, Isle Man, Channel Isles, & Scottish Isles.
The standard and small furniture charge for UK delivery is £4.50 or free delivery when you spend over £60
For standard and small furniture charge Northern Ireland, and other Isles £15.00
For larger furniture (2 man delivery) England and Wales is £25.00 per item, Scotland is £50 per item and Northern Ireland and other Isles £75
Deliveries will be arranged through UK tracked couriers, you will be sent this information as soon as reasonably practical.
If you have ordered multiple items they will likely be delivered at separate times, you will get a dispatch email per order. However if you book the fitting service we are able to deliver all your items at the same time, and the delivery time will be dependent on the item with the longest completion time.
During office hours you may ring 01283 701041. Or you may email firstname.lastname@example.org at any time – this email address will not be monitored Saturday, Sunday or Bank Holidays. Please note we will ask security questions to ensure we are speaking to the purchaser.
To change your personal details on your account you can login to your account and make the changes. Please contact us on 01283 701041 or email email@example.com if you think there is a problem with your account. We cannot alter details such as delivery address once your order has been dispatched, please ensure you inform us of any changes in your personal details as soon as possible to avoid lost or missing items. Please note we will ask security questions to ensure we are speaking to the purchaser.
You may contact us to express an interest in an ‘out of stock’ item and we will be happy to contact you once it is back in stock, or you can place an order and be the first to get the item when available.
We offer a fitting service within the following areas: East Midlands which includes Derbyshire, Leicestershire, Lincolnshire, and Nottinghamshire; West Midlands which includes Birmingham, Wolverhampton, Herefordshire, Shropshire, Staffordshire, Warwickshire and Worcestershire and South Yorkshire which includes Barnsley, Sheffield, Rotherham and Doncaster. You need to have a minimum spend on your blinds of £300 to qualify for the fitting service.
Sorry, this is a fitting service only so we would expect your old blinds to be removed and areas surrounding the windows to be free from furniture and clutter. We will fill in any holes with filler to ensure your new blinds look stunning.
All made to measure blinds and porthole liners are under warranty for 12 months after purchase, reclining chairs are under warranty for 3 years, all provided fair usage of the product for domestic use only. Within this time you can order replacement items for your blinds/ furniture provided you complete our warranty questions and evidence is sent along with proof of purchase. Please see our ‘refunds’ section for details.
We have created a ‘no hassle’ returns policy, although we think you will love your items as much as we do. All returns require proof of purchase (receipt), cancelled products need to be unused and in their original packaging and reported within 14days, please report faulty products as soon as possible after delivery, although you have up to 30days to report a fault.
For made to measure items, there is a 2 days cooling off period from ordering when a cancellation can be made. It is your responsibility to provide accurate and complete metric measurements and convert any imperial measurements you have taken when ordering made to measure products. We are not liable for any inaccurate and/or incomplete measurements provided.
If your item has already been fitted by us we cannot refund the cost of this service unless the item was damaged or found to be defective as a result of the fitting. Damaged or defective goods must be reported within 3 days of delivery.
Please see the ‘returns’ options.
It depends on the reason for your return. We will send you a returns label, you will need to drop off at one of the click and collect points we use. We may subtract the delivery cost from your refund.
To report a defective, damaged or missing item please fill in the form on the ‘returns’ page.
We accept all major debit and credit cards – Visa, MasterCard, Delta, Maestro, Solo, Visa Electron and PayPal. Unfortunately we cannot accept American Express.
If you live near our workshop at Mercia Marina you may collect your order from our office. Opening hours are Monday-Friday 9am-4:30pm (not including bank holidays); we cannot guarantee the office will be manned at all times therefore it would be best to call or email to arrange a pick up time.